Shipping & Returns Policy
Shipping
Doublevision Publishing currently ships to customers in the United Kingdom and the United States.
Orders are processed after purchase confirmation. Once an order has been placed and confirmed, it is not possible to make changes, including updates to shipping details or order contents.
Shipping times may vary depending on destination and carrier. Any estimated delivery times provided at checkout are indicative and not guaranteed.
If your order is lost or arrives damaged, please contact Doublevision Publishing at doublevisionpublishing@gmail.com with your order number and, where applicable, photos of the damage. A replacement will be arranged.
Returns & Refunds
If you are not satisfied with your purchase, you may return your order within 30 days of receipt.
To be eligible for a return:
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Items must be unused and in their original condition
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Items must be returned in appropriate packaging to prevent damage
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
To initiate a return, please contact:
doublevisionpublishing@gmail.com
Return items should be sent to:
Double Vision Publishing
464 Edgware Road, Suite 107
London W2 1AH
Once your return is received and inspected, you will be notified regarding your refund. Approved refunds will be issued to your original payment method within a reasonable timeframe.
Consumer Rights
This policy does not affect your statutory rights.
For UK customers, your rights are protected under the Consumer Rights Act 2015 and Consumer Contracts Regulations, including the right to cancel most online purchases within 14 days of receipt.
For US customers, consumer protection rights may vary by state, but this policy provides a 30-day return window for consistency.
Contact
For any questions regarding shipping or returns, please contact:
doublevisionpublishing@gmail.com